Terms and Conditions
REPEAT TESTING: Approximately 20% of all samples may require additional "repeat" or "high-resolution" testing in the form of a "repeat" test or "high-resolution" test, resulting in additional testing time. Kashi Clinical Laboratories does not refund testing fees or accept any liability for these situations.
RETURN POLICY: Regulations prohibit the use of test kits that are returned to the lab. Please destroy any unused test kit. Credit can be applied to a buyer's credit card if extenuating circumstances prevent sample collection within 30 days of purchase. A 25% handling charge applies and will be deducted from the original cost of the kit. To return a kit, call 1-877-565-3287 for pre-authorization. All return credits must be pre-authorized.
PAYMENT: All testing costs must be paid in full before Kashi can begin testing. Kits are not delivered on weekends, even if expedited shipping is selected.
HLA/C, DQ, DP MARKER PRODUCT DETAIL: Standard HLA preliminary testing is for the first six markers out of 10 markers currently needed by many transplant centers for a perfect match. In some cases, such as for a sibling, a physician or care coordinator may request additional markers. If you have been asked to receive additional markers, please choose that option on the order form.